Mobateli
help centre.

Open the patient app from the “Create my free record” button, enter your phone number or email, then type the verification code you receive. Your health record is created once validated.

Mobateli is a web app: it runs in the browser of any recent smartphone, tablet or computer, with nothing to install. App Store and Google Play versions will come later.

Yes. The health record is free for patients.

The doctor requests access from their workspace. You receive a one-time code (OTP) that you give them only if you agree. Without it, they see nothing.

Yes. Access stays active until you revoke it. You can remove it at any time from your record, doctor by doctor.

Yes. You can create a profile for a child and link your relatives' records, then switch between them from your account.

It's a summary you choose (blood type, allergies, contacts…) reachable by QR code, so first responders have the essentials in an emergency. You decide whether to enable it and what it contains.

Use “Forgot password” on the sign-in screen: we send you a code to choose a new one.

Write to support@mobateli.com from your account email, or use the contact form. We will verify your identity before making any change.

No one without your permission. Sensitive medical data is encrypted, every access is logged, and only the professionals you authorised can view your record.

Send your request to support@mobateli.com from your account email. We will confirm the deletion once your identity is verified.

Create your account from the doctor space. Your licence number is verified before you can access patient records.

Once your account is verified, turn on “Visible in the directory” in your profile. It is off by default: without your consent, you don't appear.

Request a demo of Mobateli Hospital or Mobateli Pharma through the contact form (topic “Partnership”). Our team supports you through deployment.